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Support / App Store Connect / Manage submissions to App Review / Reply to App Review messages

Manage submissions to App Review

Reply to App Review messages

If App Review or TestFlight App Review rejects your app, you can communicate with Apple and resolve issues in the App Review section.

When your app is rejected, you'll get a message containing information about the rejection, including how it violates the App Review Guidelines or Notarization Review Guidelines. You can correspond with Apple, and include attachments, such as screenshots and supporting documents, until you resubmit to App Review. If your app was rejected for a metadata issue, you can resubmit the same build after resolving the issue.

Required role: Account Holder, Admin, or App Manager. View role permissions.

Reply to messages on the App Review page

  1. In Apps, select the app you want to view.

  2. At the top of the page, click the link that indicates that there are unresolved issues.

  3. In the In Progress section, click Resolve next to the submission you want to view.

  4. To reply, click Reply to App Review.

  5. Enter text in the Reply field.

    Screenshot of the Reply to App Review dialog, which contains a text field for entering a reply, with a 4000 character limit indicator. Below the field, there’s an Attach File link. At the bottom of the dialog, the Cancel button is on the left, and the Save Draft and Reply buttons are on the right, both grayed out due to the empty reply field.

  6. To include a file, click Attach File and, in the dialog that appears, choose a file.

  7. Click Reply.

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